Privacy Policy

Our commitment to your data

Quillbook takes data protection seriously. This policy explains what personal information we may collect when you use this website, how it is used, and what rights you have over it. We collect only what is necessary and handle it with care.

This policy applies to all visitors and users of this website. If you have questions about any of the practices described here, please reach out via our contact page.

1. What data we collect

• Contact form data: When you submit the contact form, we collect your name, email address, and the content of your message. Subject and service interest fields are optional.
• Analytics data: If you consent to analytics cookies, we may collect anonymised data about how you navigate the site — pages visited, time on site, and general location (country level). This data is aggregated and not tied to your identity.
• Cookie preferences: Your cookie consent choices are stored locally in your browser via localStorage. This data does not leave your device unless explicitly shared through consent-enabled cookies.
• Technical data: Standard server logs may record IP addresses, browser type, and referring URLs for security and diagnostic purposes. These are not used to identify individuals.

2. How we use your data

• Responding to enquiries: Contact form submissions are used solely to respond to your message. We do not add you to any mailing list without explicit consent.
• Improving the website: Anonymised analytics data helps us understand which pages are most useful and where improvements can be made.
• Security: Technical log data is used to detect and prevent malicious activity, protect the integrity of the website, and ensure stable service.
• Legal basis: Processing is based on legitimate interest (security), consent (analytics, advertising cookies), and contract performance (responding to enquiries).

3. Data sharing and third parties

We do not sell personal data. We do not share it with third parties for their own marketing purposes. Where third-party tools are used (such as analytics platforms), data is shared only in accordance with your cookie consent choices and the applicable data processing agreements.

We may share data if required by law or in response to a lawful government request.

4. How we protect your data

• Transmission of data via this website uses HTTPS encryption.
• Contact form submissions are stored securely with access restricted to relevant staff only.
• We retain contact enquiry data only as long as necessary to respond and as required for legitimate operational records.
• In the event of a data breach affecting your rights, we will notify you as required by applicable law.

5. Your rights

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: If any data we hold is inaccurate, you can request that it be corrected.
• Right to erasure: You may ask us to delete your personal data where it is no longer necessary for the purpose it was collected.
• Right to data portability: Where applicable, you may request your data in a commonly used machine-readable format.
• Right to object: You may object to processing based on legitimate interest at any time.

To exercise any of these rights, please contact us via the contact page. We will respond within 30 days.